Question 1

What materials do you work with?

Accepted Answer

We supply knitted and woven fabrics based on organic bamboo, organic cotton, bamboo lyocell, hemp, linen, modal and recycled polyester. Blends with spandex, nylon or recycled nylon are available for stretch applications. Full composition, weight, width and yarn count are listed on each product page.

Question 2

What is the difference between bamboo viscose and bamboo lyocell?

Accepted Answer

Both are regenerated cellulose fibers from bamboo pulp. The viscose route uses a xanthate process, while the lyocell route uses a closed-loop solvent system that recovers and reuses the solvent, so it has a lower environmental footprint. Lyocell also tends to have higher wet strength.

Question 3

What weights and widths are available?

Accepted Answer

Knitted fabrics typically range from 130GSM to 320GSM with widths from 140cm to 190cm. Woven fabrics are commonly 100GSM to 300GSM at 135cm to 150cm. Exact values are shown in the specifications table of each product.

Question 4

Can you develop fabrics to our specification?

Accepted Answer

Yes. We accept custom composition, weight, width, yarn count, color and finishing requests. Please share your specification sheet or a physical sample, and our team will confirm feasibility, lead time and cost.

Question 5

How should bamboo fabrics be cared for?

Accepted Answer

Machine wash at 30 degrees with mild detergent, avoid chlorine bleach, tumble dry low or line dry, and iron at low temperature. Pre-shrunk and bio-washed finishes help maintain dimensional stability.

Question 6

What certifications do your bamboo fabrics have?

Accepted Answer

Our fabrics are OEKO-TEX Standard 100 certified and FSC certified for sustainable bamboo sourcing.

Question 7

Which certifications do your fabrics carry?

Accepted Answer

Our main fabric ranges are produced under OEKO-TEX Standard 100 and GOTS certified supply chains. Certification scope varies by product, so please confirm the applicable certificate with our sales team before ordering.

Question 8

Can you provide test reports?

Accepted Answer

Yes. We can arrange third-party testing through SGS, Intertek or BV for composition, color fastness, shrinkage, pilling and substance restrictions. Testing costs and lead time are quoted per request.

Question 9

Are your fabrics suitable for baby and children apparel?

Accepted Answer

We supply organic cotton and bamboo ranges produced under OEKO-TEX Standard 100, which covers substance restrictions relevant to baby and children garments. Final suitability depends on your product specification and target market requirements.

Question 10

What is the minimum order quantity?

Accepted Answer

MOQ varies by product type. Generally 500 meters for standard fabrics, 1000 meters for custom designs.

Question 11

Can you provide fabric samples?

Accepted Answer

Yes, we offer free sample swatches. Contact us with your requirements and we will ship samples within 3 business days.

Question 12

What is the minimum order quantity?

Accepted Answer

Stock items can be ordered from 1 meter for sampling. For custom production the minimum order is typically 300 to 500 meters per color, depending on the fabric construction. Confirm the exact MOQ with our sales team.

Question 13

How do I request a sample?

Accepted Answer

Add the product to your inquiry cart or use the inquiry form on the product page. Include the model number, quantity and your delivery address. Stock samples are usually dispatched within 3 working days.

Question 14

Are samples free?

Accepted Answer

Stock sample swatches are provided free of charge; the courier cost is collected from the buyer. For custom samples, a sample fee applies and is normally credited back against a bulk order.

Question 15

How do I place an order?

Accepted Answer

Submit an inquiry through the contact page or the inquiry cart with the model numbers, quantities and your company details. We will reply with a quotation, then issue a proforma invoice for confirmation.

Question 16

How is pricing calculated?

Accepted Answer

Prices are quoted per meter and depend on composition, weight, width, finishing and order quantity. The prices shown on the website are indicative; a formal quotation is issued after we confirm your specification and volume.

Question 17

Which payment terms do you accept?

Accepted Answer

We accept T/T bank transfer and L/C at sight. The standard term is a deposit before production with the balance against copy of shipping documents. Terms for repeat customers can be discussed.

Question 18

Which currencies and trade terms do you quote in?

Accepted Answer

Quotations are issued in USD. We can quote FOB, CIF or CFR from Chinese ports, and EXW for buyers who arrange their own collection.

Question 19

What is the typical delivery time?

Accepted Answer

Standard delivery is 15-25 days after order confirmation. Rush orders can be arranged within 10 days.

Question 20

What is the production lead time?

Accepted Answer

Stock items ship within 3 to 7 working days. Custom production normally takes 15 to 25 days after lab dip or sample approval, depending on quantity and finishing requirements.

Question 21

How are fabrics packed?

Accepted Answer

Fabrics are roll-packed with a PE bag and carton protection, with a label showing model number, composition, weight, width, length and lot number. Pallet packing is available on request.

Question 22

Which shipping methods do you support?

Accepted Answer

We ship by sea, air or international express. For sample orders, express courier is the usual choice. For bulk orders we arrange sea freight from Chinese ports or deliver to your nominated forwarder.

Question 23

Can you ship to my country?

Accepted Answer

Yes, we export to markets across Europe, North America, Asia and Oceania. Please confirm any import documentation or labeling requirements with our team when placing the order.

Question 24

How do you control fabric quality?

Accepted Answer

Incoming yarn is inspected before knitting, greige fabric is checked during production, and finished rolls are inspected against a four-point system before packing. Test reports can be provided with each shipment.

Question 25

What if the fabric I receive has a quality issue?

Accepted Answer

Contact us within 15 days of receipt with photos, the lot number and a description of the issue. We will review the case and, where the issue is confirmed to originate from our production, arrange replacement, credit or another agreed remedy.

Question 26

Do you offer color matching?

Accepted Answer

Yes. We provide lab dips against Pantone TCX/TPG references or your physical sample. Lab dip lead time is normally 5 to 7 working days, and bulk production starts after your approval.

Question 27

How quickly will I receive a reply?

Accepted Answer

Our sales team replies to inquiries within one working day. For urgent matters you can reach us by phone or WhatsApp using the details on the contact page.

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